In this clip: Kristi shares why she evangelizes customer success from the outside of her organization to the inside. Building up and educating the CS community more broadly improves reach and impact. She shares the start of customer success bootcamps.
In this episode: Kristi Faltorusso, Chief Customer Officer at ClientSuccess and an active evangelist of the practice of customer success (CS), joins host Ethan Beute to share practical and meaningful insights into change management and behavioral transformation.
Kristi shares her approach to advancing the discipline of CS, which is relatively new and which was lacking in voices, stories, and examples. She explains how she developed her voice and audience (including her struggles along the way) through an approach she describes as sharing selflessly.
Quote of the Show:
● “I want to be able to drive change in our discipline and I believe that this is the way to do it.”
Links Related to This Episode:
● Kristi Faltorusso on LinkedIn: https://www.linkedin.com/in/kristiserrano/
● KristiFaltorusso.com: https://www.kristifaltorusso.com/
● ClientSuccess: https://www.clientsuccess.com/
See or hear the full conversation with Krisi on Chief Evangelist with Ethan Beute:
● YouTube: https://youtu.be/KUpe3_b-0iI
● Spotify: https://open.spotify.com/episode/4LkQCwmhoI02iH7uvRXHAH
● Apple Podcasts: https://podcasts.apple.com/us/podcast/033-kristi-faltorusso-on-customer-success-evangelism/id1652687400?i=1000624724247
● Chief Evangelist: https://www.chiefevangelist.com/033-kristi-faltorusso-on-customer-success-evangelism-from-the-outside-in/
Chief Evangelist is produced by Ringmaster, on a mission to create connections through B2B podcasts. Learn more at https://ringmaster.com/
